FAQ’s

Where are The Rayware Group based?
Our headquarters and warehouse is based in Merseyside in the North West of England.

How do I become a stockist?
If you have a business and wish to stock our products you can either register via our trade website www.rayware-trade.co.uk call us on +44 (0)151 486 1888 or write to us at Rayware Ltd, 26-32 Spitfire Road, Triumph Trading Park, Speke Hall Road, Liverpool, Liverpool, England, L24 9BF

How do I order Rayware Group products?
If you have a business you can register on our trade website and place your order online www.rayware-trade.co.uk or you can call our sales team on +44 (0)151 486 1888.

If you are shopping for your home you can find your local stockist of Rayware products on our brand websites www.kilnerjar.co.uk www.masoncash.co.uk and www.typhoonhousewares.co.uk Simply go to the stockists page and enter your postcode.

How do I find my local Area Sales Manager?
Here is a list of our Area Sales Managers and the areas that they cover.

Ireland & Northern Ireland
Alex Tighe 00353 8724 28576
Eamon Blake 00353 8763 85425

London/South East
Richard McDonald 07564542642

South East
Owen Everitt 07775807699

South West and Midlands
Laura Scott 07919331203

North East & Scotland
Russ Close 07721780345

North West
Simon Lightbown 07966234131

 

What is the minimum carriage paid order?
The minimum carriage paid order is £500

What is the delivery lead time?
We will normally send your order to you within 5 to 7 working days.

If all the stock you require is not available for delivery at the time of placing the order we will keep a balance for delivery at a later date.

If you do not wish to split the delivery in this way you have the option to ask us to hold the order until the items not yet in stock become available. Please note that in this case we cannot guarantee that items which were available at the time of ordering will still be available.

Please note that a delivery charge will be added to both the order and the balance if they fall below our minimum carriage paid order value.

If you do not wish to pay the carriage charge you can choose to collect the goods from our warehouse.

How can I find out when my order is due for delivery?
To find out your delivery date please contact the sales desk sales@rayware.co.uk or call +44(0)151 486 1888.

How can I view a price list?
If you have a business, please register on our trade website to view our prices. Alternatively speak to your Area Sales Manager.

How can I view the product catalogues?
If you are registered on the trade website you can view our product catalogues there or alternatively request for them to be posted to you by emailing our sales team sales@rayware.co.uk or call +44 (0)151 486 1888.
How do I find product information and images?
If you are registered on the trade website you can view product details, care and use information and images here. High resolution individual product images can also be downloaded via the trade website for every product by right clicking on the image which should give you the option of saving it to your system.

PR shots and large format images for your business are available from sales@rayware.co.uk or if you want an image for consumer press purposes please contact Sarah Selzer at PR Direct sarah@prdirect.net or call +447970672707.

Product details and images can also be found on our brand websites.

If you are still having trouble finding what you are looking for, contact our customer services department who will be happy to help. customerservice@rayware.co.uk or call +44 (0)151 486 1888.

What are the dimensions of the Kilner Clip Top jars

Item Code Description Height (cm) Width (cm) Length (cm)
0025.510 0.5LT KILNER CLIPTOP JAR 12.5 11.5 11.5
0025.511 1LT KILNER CLIPTOP JAR 15.0 11.5 11.5
0025.512 1.5LT KILNER CLIPTOP JAR 19.5 12.0 12.0
0025.513 2LT KILNER CLIPTOP JAR 21.5 12.0 12.0
0025.490 0.5LT ROUND KILNER CLIPTOP 11.3 13.5 11.0
0025.491 1LT ROUND KILNER CLIPTOP JAR 18.0 13.7 11.0
0025.492 1.5LT ROUND KILNER CLIPTOP JAR 23 13.7 11.3
0025.493 2LT ROUND KILNER CLIPTOP JAR 25.5 13.7 12.4
0025.494 3LT ROUND KILNER CLIPTOP JAR 28.2 15.2 14.0

Where can I find my local stockist?
You can find your local stockist on our brand websites www.kilnerjar.co.uk www.masoncash.co.uk and www.typhoonhousewares.co.uk simply go to the stockists page and enter your postcode.

I have a complaint, what should I do?
Here at the Rayware Group we want our customers to be delighted with every order placed and we will endeavour to give all our customers the very best service. However in the unlikely event that you feel you have a complaint with regards to any part of the service received please see the following guidelines:

1. In the first instance please contact our trade customer service department in writing either via the post or email trade@rayware.co.uk and clearly title your email ‘complaint’. Please give the full details of your complaint and include your order reference number, customer name and if possible any important dates. A Trade Customer Care representative will get back to you with a response in writing within 3 working days.

2. If you are not satisfied with the response received from our Customer Care department you can escalate your complaint with our customer services manager, Kath Gee. Please give full details of why you are not happy with the response you have received from our customer services department in writing either by post or via email. Please attach your original complaint and the response you have received already from our customer service department. Kath will respond to you within 3 working days of your complaint.
E-mail: trade@rayware.co.uk

Postal Address:
The Rayware Group
Trade Site Customer Care
26-32 Spitfire Road
Triumph Trading Park
Speke Hall Road
Liverpool L24 9BF
UK.